Every change request, on the record.
A renovation project is hundreds of messages: quotes, revised drawings, site photos, "actually, can we move that wall?" WhatsTeam keeps every one of them where the whole project team can find them.
A 500-sq-ft Tseung Kwan O renovation
Fourteen weeks, one young family, hundreds of messages. Here’s where projects usually go wrong — and where this one didn’t.
Week 1
From Instagram DM to signed quote
The enquiry arrives via the firm’s Instagram link. It lands in the shared inbox; the designer replies with a portfolio and books a site measure. Every version of the quote that follows is in one thread.
Week 6
“Can we move the kitchen wall?”
Mid-project, the client asks to open up the kitchen. The revised drawing, the extra HK$28,000 and the client’s “ok, confirmed” are all captured in the thread — with the date attached.
Week 8
Designer hands over to the project manager
The PM takes over site coordination, reads the whole history, and already knows the client hates gloss finishes and works nights. No repeated questions, no lost preferences.
Week 14
Final payment without the argument
At handover, the client questions the variation charge. The PM searches the thread and shows the confirmed message from week six. The invoice is settled the same evening.
What keeps going wrong
“That’s not what we agreed”
The client approved the change in chat three months ago — but in whose phone? Disputes over variations eat the project margin.
Designer to PM handover drops details
The designer closes the sale, the project manager runs the site — and half the client’s preferences get lost in between.
Site photos and quotes everywhere
Progress photos in one chat, the revised quote in another, the supplier confirmation in a third. Nobody has the full picture.
How WhatsTeam fixes it
One thread per client, visible to the team
Designer, PM and boss all see the same conversation — approvals, drawings and photos included. Nothing lives in one person’s phone.
Every approval backed up and searchable
When a variation is questioned, pull up the exact message where the client said yes — with the date on it.
Clean handovers at every stage
From sales to design to site, the next person reads the full history and continues without re-asking the client anything.
A pipeline from enquiry to final payment
Track every project’s stage and value, so you know which quotes to chase and which sites need attention.
Projects close on the contract, not on whose memory of the chat is better.
Every WhatsApp client conversation, owned by the company.
Owners protect the client base and stay ahead of regulatory risk; managers handle handovers and staffing without losing a thread. One console for all your business numbers.