Every negotiation stays with the agency.
A property deal is months of viewings, counter-offers and late-night messages. WhatsTeam keeps all of it on the agency’s WhatsApp numbers — backed up, searchable and ready for any colleague to pick up.
One Taikoo Shing flat, start to finish
How a typical Hong Kong resale deal plays out when every message stays with the agency instead of in one agent’s phone.
Tue 09:42
The enquiry lands
A buyer messages about a two-bedroom Taikoo Shing listing from the property portal. It arrives on the company number — the first available agent replies within three minutes, not whenever the listing agent finishes a viewing.
Tue 13:05
A colleague covers the viewing
The listing agent is showing a flat in Kowloon Station. A teammate opens the same thread, sees exactly what was discussed, and confirms a 7pm viewing — the buyer never repeats a word.
Wed 22:40
The counter-offer, on the record
After the viewing, the buyer counters HK$180,000 below asking. The back-and-forth — price, furniture included, handover date — is all in the thread, backed up automatically with timestamps.
Two weeks later
Signed, even with the agent on leave
The agent is away when the buyer is ready to sign the provisional agreement. The branch manager opens the full history, checks the agreed terms, and closes the deal that afternoon.
What keeps going wrong
Deals walk out the door
A top agent resigns and the buyer and landlord threads go with their personal phone. The negotiation restarts from zero — if the client comes back at all.
No record of what was agreed
Asking price, inclusions, handover dates — all agreed in chat. When there’s a dispute months later, nobody can find the message.
Leads die in one person’s phone
The enquiry goes to whoever’s number was on the listing. If that agent is at a viewing, the buyer messages the next agency instead.
How WhatsTeam fixes it
One shared inbox for every listing enquiry
Enquiries land on company numbers where any available agent can respond within minutes — not whenever one person is free.
Automatic backup of every offer
Every quoted price, term and confirmation is stored and searchable from day one — record keeping that works with EAA expectations. Disputes end with a search, not an argument.
Seamless handover between agents
When an agent leaves or goes on leave, a colleague opens the thread, reads the full history and continues the negotiation the same day.
A pipeline with deal values
Track each buyer from first enquiry to signing, with the deal size attached — so managers see exactly what’s at stake in every conversation.
The client relationship belongs to the agency — not to whoever happened to answer first.
Every WhatsApp client conversation, owned by the company.
Owners protect the client base and stay ahead of regulatory risk; managers handle handovers and staffing without losing a thread. One console for all your business numbers.